Reference

Privacy Policy

We collect and handle account data to run payment verification, secure login and game history across bKash, Nagad and Rocket transactions. This policy explains what we gather, how we store it, and how you can request changes or deletion where local law permits.

Account verificationPayment logsDevice and login dataCookie trackingWithdrawal checks
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DATA SAFEGUARDS

How We Protect Your Information

We encrypt payment data in transit using SSL and store account passwords as salted hashes so even our own staff cannot read them. Regular security audits check for vulnerabilities in login flows and transaction endpoints. You control marketing preferences and can request a full data report at any time.

Encryption

Every deposit instruction sent from your bKash, Nagad or Rocket app travels over an encrypted channel; we never see your wallet PIN and cannot access your mobile-banking app. Account passwords are hashed and never stored in plain text.

Cookie control

Essential cookies keep you logged in and remember your currency preference; analytics cookies track page load times and navigation paths. You can disable non-essential cookies in your browser settings without losing account access.

Data retention

We keep transaction logs and login history while your account is active and for the compliance period required by Bangladesh financial-record rules after closure. Marketing consent and session data are deleted sooner if you opt out.

Access requests

Email our privacy team with your registered phone number to request a full export of the data we hold. We send a JSON file within two weeks showing deposits, withdrawals, login times, game history and contact details on record.

POLICY CONTACT

Privacy Questions and Requests

If you want to see what data we hold, correct an error in your account details, or request deletion, contact our support team through the channels below. We aim to respond within forty-eight hours and complete data requests within two weeks where local law supports the request.

Live chat Open the chat widget in the bottom corner of any page; privacy requests go to a specialist queue so you talk to someone who knows the data-retention rules and can pull your full account export.
Email support Send your request to our privacy inbox with your registered phone number and a brief note explaining what you need—view, update or delete. We reply with next steps and any identity checks required.
Account settings Log in and navigate to account settings to toggle marketing emails, update your contact details or review recent login history. For full data export or deletion you still need to contact support directly.

Common Privacy Questions

We collect your phone number, email address and chosen payment method—bKash, Nagad or Rocket. Device data such as IP address and browser type helps us detect unusual login activity and keep your account secure.

Yes. Email our privacy team with your registered phone number and request a data export. We send a file within two weeks showing deposits, withdrawals, login times, game history and contact details on record.

We retain payment records and login logs while your account is active and for the compliance period required by Bangladesh financial-record rules after you close your account. Marketing data is deleted sooner if you opt out.

We send anonymous session tokens to game studios so you can launch a table or slot, but we do not share your name, phone number, email or payment details with providers. Support staff see your transaction list only when you open a ticket.

Contact support and request account closure. We remove personal identifiers within thirty days and anonymise transaction logs for audit purposes. Some financial records stay archived to comply with Bangladesh record-keeping obligations.

Access depends on your local law and the eligible regions where we operate. If Bangladesh law changes or your area restricts online gaming, we retain your data under the same retention rules until you request deletion through support.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.